Job Description

Our franchise partner is looking for motivated individuals with a passion for helping others to contribute to the high level of customer satisfaction that Miracle-Ear is known for. Making a difference in people’s lives is why you chose this career.

Our Hearing Care Professionals are industry experts, healthcare advisors, sales consultants, program marketers and product specialists all in one. As our team grows, we’ll invest in you by offering continuous training and development opportunities that empower our employees to become leaders in the industry.

Responsibilities:

• Manage the customer journey through appointment consultation, testing, education, sale, and after-care.
• Offer personalized customer consultation on hearing solutions that fit their unique needs and lifestyle, while providing a comprehensive overview of hearing aid options.
• Lead sales of hearing aids and accessories contributing to individual and office revenue goals.
• Guide customers through device fitting and demonstration while educating them on the importance of hearing health and the long-term effects of hearing loss.
• Partner with the Front Office Associate to ensure a seamless customer experience, effective schedule management and clinic operations.
• Ensure data accuracy and privacy by maintaining customer records and ensuring compliance with all protected customer healthcare data.
• Stay current on industry trends and maintain professional credentials through continuous education and networking.
• Promote hearing health awareness through community outreach events and partnerships
• Drive local engagement by supporting marketing initiatives and managing special events.

About us:

For over 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. With 1,500 franchised and corporately owned retail clinics across the United States, we’ve developed a deep understanding of how to care for customer needs and take pride in improving every customers quality of life.

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Requirements

• Associates degree or equivalent 60 hours of completed coursework

• 1+ year training or related experience as a Hearing Aid Specialist
• Current knowledge of hearing aid devices and technology
• Experience in a customer facing role, dedicated to providing high quality customer service
• Confidence, attentiveness, empathy, and critical thinking skills
• Computer proficiency in Microsoft Office, Windows, CRM, and POS Systems

Benefits

• Competitive commission structure – annual potential 100K+

• Work-life balance – normal business hours
• Continuous training, development & support
• Brand recognition – we’re at the top of our industry!
• Health Insurance, 401K
• Paid Time Off, Paid Holidays

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